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What Did We Do?

Sparky People, an existing client of JDG Media, approached us to help implement an online ticketing system and provide customer service support for their ‘Meet Father Christmas and ‘Tinsel Town’ at the Trafford Centre in Manchester. Starting from 20th November until Christmas Eve, Tinsel Town was open daily, offering a fun place to meet Father Christmas and receive a gift, adhering to the Covid Guidelines with allocated time slots.

 

 

 

 

 

 

 

 

 

Objectives

  • Ticket support sales
  • Emails- Customer Enquiries Ticket Date/Time amendment
  • Refunds
  • Collate Weekly Figures
  • Communicate with Trafford Centre for escalations and PR announcements.

 

 

 

 

 

 

 

 

JDG provided excellent customer service through emails within a 48 hour period, to enquiries, ticket date and time amendments and provided weekly ticketing figures being reported back to the client on a weekly basis.

Close communication was also made with the PR team at the Trafford Centre, for announcements, ensuring customers had a positive experience both before and after the event occurred and ensuring customers were informed.

We had many positive reviews for their customer service from customers with many highlighting how helpful the team were when rearranging bookings and avoiding having distressed children so close to the Christmas period.

JDG excelled in using this platform to communicate with customers as and when they needed to be contacted, whether it was due to weather or booking errors made by the guests.

We look forward to working with both Sparky People and the Trafford Centre again on similar events throughout the year.

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